Purchases made online are available for refunds only; exchanges are not permitted. If you wish to exchange a product, you will need to return the original items for a refund and make a new purchase at

We want you to love your OTIS product. If you are not completely satisfied, we will issue a full credit on returns processed within 30 days. You don’t have to pay for return shipping – we’ve got you covered!


Step 1 - Complete and submit the form below

Step 2 – We will email you a packing slip and a pre-paid return shipping label. Return shipping is on us!

Step 3 – Return items in OTIS packaging. Include a copy of the packing slip and apply the shipping label to the outside of the box.

Step 4 – Drop off at your nearest post office.

You MUST obtain a proof of postage receipt from the post office when you send items back to us otherwise your return may not be valid. 

Products may be returned if the items are unworn and in the same condition as they were received. All items must be returned in their original packaging within 30 days of purchase. Once your return is received and approved, a credit will be made in the original form of payment used. Unfortunately, we cannot refund any original shipping charges. Shipping charges will only be refunded if you received the incorrect item or the item sent was defective.

Only products purchased via may be returned for a refund. OTIS is not liable for goods in transit. OTIS recommends returns to be safely packaged and insured at your cost. All return paperwork must include full name, return address (no PO Box), contact number, email address and proof of purchase if a warranty is being claimed.


Free Shipping on all orders to the UK. OTIS UK does not currently ship to locations outside of the UK.